Refund policy

30-Day Product Guarantee

Brooke Whitney Beauty accepts returned merchandise within thirty (30) days of receiving the items for any reason (shipping and handling not refundable). Just let us know why the product did not meet your satisfaction by contacting us at  1-801-885-7706 or email us at brookewhitneybeauty@gmail.com.

Returns and exchanges must be accompanied by the original packing slip and/or a copy of the receipt then refunds or product credit will be made.

Defective or Damaged Product

In the event that product is defective or arrives damaged from a Carrier, the customer will need to submit a claims for damaged or defective merchandise must be made within 7 days of purchase. Please contact Brooke Whitney Beauty or email brookewhitneybeauty@gmail.com and we will send a replacement once the request is processed. Customers are asked to include digital photo(s) of the damaged or defective product so Brooke Whitney Beauty can forward to our Carrier.

Stolen or Lost Shipment Claims

BWB will include tracking numbers for every package sent. The customer is responsible for checking with their local postal carrier if a tracking number shows a package was delivered yet the customer has not received it. In this case, the customer will be required to file a lost/stolen claim with their local post office. After a shipment has been reported lost with the local carrier, a request may be made with Brooke Whitney Beauty for replacement of the lost shipment.

Returning Products to Brooke Whitney Beauty

Requests for product exchanges or returns must be submitted and approved by Brooke Whitney Beauty 1-801-885-7706 or email us at brookewhitneybeauty@gmail.com. If approved, BWB will provide instructions for your return with a return authorization number and our return mailing address. We will ship replacement products within 2 business days through standard rate shipping service.